1. How to submit a request
Contact MedOrbits through the Contact page and clearly state that you are requesting deletion of personal information. Include enough information to help locate the relevant account or enquiry, but do not submit passwords or full payment-card details.
2. Identity verification
MedOrbits may need to verify identity or authority before acting on a request. Verification should be proportionate and should not require more information than reasonably necessary.
3. What may be deleted or retained
Where applicable law permits, data may be deleted, anonymized or de-identified. Some records may need to be retained for legal, accounting, security, fraud-prevention or dispute-resolution purposes. Explain any retained categories and reasons to the requester where required.
4. Timing and confirmation
Requests should be handled within applicable legal deadlines. Publish an actual response target only after the process is operational. Where appropriate, provide confirmation of completion or explain why a request cannot be fully fulfilled.
5. Third parties and backups
Where information has been shared with service providers, follow applicable deletion obligations and contracts. Backup copies may persist for a limited period under documented retention and security controls.
Questions or concerns?
Contact MedOrbits through the official contact page so your query can be directed to the appropriate team.
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