Refund Policy

1. Before making a payment

Review the service description, scope, total price, taxes, deliverables, schedule and cancellation conditions before paying. Request clarification if any condition is unclear.

2. Refund eligibility

Refund eligibility depends on the specific service agreement, work already completed, third-party costs and applicable consumer law. Do not assume a payment is refundable or non-refundable unless the applicable terms clearly say so.

Any non-refundable fee or deduction must be disclosed before payment and must comply with applicable law.

3. How to request a refund

Submit a request through the official Contact page or the payment-support channel, if available. Include the registered name, transaction reference, payment date, service purchased and reason for the request. Do not send full card numbers, passwords or payment authentication codes.

4. Review and processing

The team should acknowledge and assess a request within the time period published for the relevant service. Approved refunds should be returned through the original payment method where practical and subject to provider processing times.

Insert verified operational timelines and the responsible support contact before publication; do not promise an unconfirmed processing period.

5. Disputes and exceptions

If a payment appears unauthorized or duplicated, contact the payment provider promptly as well as MedOrbits. Statutory consumer rights remain unaffected where they cannot lawfully be limited.