1. Price and taxes
The applicable service page or checkout should disclose the total payable amount, currency, taxes and any additional charges before the user confirms payment.
2. Payment processing
Payments may be processed by an authorized payment service provider. Payment information should be handled according to the provider's secure integration and applicable requirements. MedOrbits should not request a user's password, card PIN or one-time authentication code through ordinary messages.
3. Confirmation and receipts
After a successful transaction, provide an appropriate confirmation and transaction reference. Processing delays, bank declines or provider outages may affect when confirmation is received.
4. Failed, duplicate or disputed payments
If a payment is debited but the service is not confirmed, or a duplicate charge appears, contact MedOrbits with the transaction reference and date. Do not send complete card details or authentication codes. Contact the bank or payment provider promptly for unauthorized transactions.
5. Cancellations and refunds
Refund eligibility is governed by the applicable service agreement and Refund Policy, subject to mandatory legal rights. Clearly disclose any permitted cancellation, deduction and refund conditions before payment.
6. Security and changes
Payment features should use secure transport, access controls and appropriate logging. Update these terms whenever payment methods, charges or operational procedures change.
Questions or concerns?
Contact MedOrbits through the official contact page so your query can be directed to the appropriate team.
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